Thank you for supporting small businesses!

The European Commission provides a platform for online dispute resolution (ODR platform), which allows for out-of-court dispute resolution between consumers and traders related to online purchases.

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS-Plattform) bereit, die außergerichtliche Streitbeilegungsmöglichkeiten für Verbraucher und Händler im Zusammenhang mit Online-Käufen ermöglicht.

Frequently Asked Questions (FAQ).

I will do my best to respond as soon as possible, but please note that it may take a few days during high demand.

Picture of Erika Harris
Erika Harris

Soap and Seife is an environmentally-friendly online shop and blog based in Germany, dedicated to providing sustainable bathroom products and inspiring content related to eco-conscious living.

Our goal is to promote awareness of sustainable living.

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If unsatisfied, don't hesitate to get in touch with our customer service team within 14 days of receiving your order. We'll be happy to help you with a return or exchange. Note that some restrictions may apply, so please refer to our complete return policy on our website for more details.

The above link outlines the returns policy in detail on my returns policy page.

All returns should be sent to Pfarrer-Huber-Ring 53 84152 Mengkofen Bavaria DE.

I carefully package all the soaps from Bavaria, Germany, using DHL, and postage is based on the DHL rates. However, occasionally, your country may charge you a customs fee. Unfortunately, there is no way I can predict what these particular charges would be.

Unfortunately, we cannot pay for the product to be returned to us. However, accidents happen, and if there is a problem with the items purchased, please talk to us.

Currently, we primarily ship within Europe. However, we are continually exploring options for expanding our shipping services. Please stay tuned for any updates on international shipping.

We strive to process and ship your order as quickly as possible. You can expect your order to arrive within 3-5 business days after dispatch in Germany. For more information on shipping times and costs, please refer to our Shipping Policy on our website.

We don't yet offer gift cards. However, this is something we are working on – watch this space!

If you have signed up for our newsletter, you will occasionally be offered coupons with discounts attached throughout the year, so please keep an eye on your inbox, as these will usually be time sensitive.

We offer a wide range of eco-friendly bathroom products, including soaps, shampoo bars, toothpaste tablets, reusable makeup remover pads, and more.

We also offer eco-friendly digital products such as Journals and Wall Art.

Our products are carefully chosen to meet high sustainability, effectiveness, and quality standards.

Yes! Our products are designed to be gentle and suitable for all skin types, including sensitive skin. We prioritize using natural, non-toxic ingredients less likely to cause irritation or harm. However, we cannot predict every allergin and some natural products can still irritate, so please always do a patch test before using.

We ensure that all our products meet strict criteria for sustainability and eco-friendliness. This includes sourcing biodegradable, cruelty-free, vegan products made from natural, ethically sourced ingredients. Look for these symbols and descriptions on our product pages to learn more about their eco-friendly attributes.

We are committed to minimizing our environmental impact at every level, including packaging. We use eco-friendly, recyclable, and biodegradable materials whenever possible. Additionally, we minimize the use of excess packaging materials to reduce waste.

Our products are designed to reduce waste and promote sustainable living. We offer alternatives to single-use plastic items, like shampoo bars which help reduce plastic waste. Additionally, many of our products are made from natural, biodegradable materials, minimizing their environmental impact.

We'd love for you to stay connected with us! Subscribe to our newsletter for updates on new products, exclusive promotions, and inspiring blog content. You can also follow us on social media for more eco-friendly living tips, product highlights, and news from Soap and Seife.

Currently, our products are exclusively available through our online store. However, we are constantly exploring expansion opportunities, so watch for future announcements about partnerships with local retailers.

We'd love to hear from you! Please visit our Contact Us page on our website to contact our team. We're here to help with any questions, concerns, or feedback.

We continually strive to expand our product offerings and provide our customers with eco-friendly bathroom products. While there isn't a specific schedule for adding new products, we encourage you to check our website regularly and subscribe to our newsletter to stay informed about our latest additions.

We'd happily discuss custom orders or bulk purchases for your business or special event. Please get in touch with our customer support team with your specific requirements, and we'll work with you to create a tailored solution that meets your needs.

We accept various payment methods for your convenience, including major credit cards and PayPal. For more details on accepted payment methods, please visit our website or contact our customer support team.

We're always open to new ideas and potential collaborations! If you have a product suggestion or would like to discuss a collaboration, please contact our team via the Contact Us page on our website. We look forward to hearing your ideas and exploring new opportunities together.


Browse through our products, conscientiously crafted from the finest natural ingredients. Each product is designed to deliver a luxurious and sustainable bathing experience.


Commitment to sustainability and ethical practices ranks paramount in every aspect of our operations. Our dedicated team meticulously scrutinizes every product to ensure supreme quality.


Embark on our mission to influence positive change through our collaboration with Ecologi. As part of our Sustainable Bathroom initiative, we plant trees and actively participate in global reforestation efforts, fostering a greener future


We uphold the value of fair trade practices, offer animal-friendly and vegan options, and are dedicated to ensuring safe and healthy working conditions for everyone involved in the production process, reinforcing our commitment to Sustainable Bathroom ethics.

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